PRIVACY POLICY
INTRODUCTION
We may collect, store, and use the following kinds of personal information:
Shuraa Business Setup (hereinafter referred to as “Shuraa,” “we,” “our,” or “us”) is committed to safeguarding the privacy of visitors and users of our website and mobile application. This Privacy Policy explains how we collect, use, and protect your personal information.
This policy was last updated on 10th January 2025.
By using our website, mobile application, or agreeing to this policy, you consent to the collection and processing of your personal data in accordance with the terms set forth here.
Data Collection and Usage
When you register with our mobile application, we collect personal information such as your name, email address, and phone number (optional). This information is essential for
Communication: Your phone number allows us to send you important updates, newsletters, and other communications related to our services.
Account Management: For registered users, your phone number serves as a unique identifier, helping us manage your account securely and efficiently.
Customer Support: Having your phone number enables us to provide timely assistance and resolve any issues you may encounter with our services.
We are committed to protecting your privacy and handling your personal information responsibly. For more details on how we collect, use, and protect your data, please refer to our Privacy Policy.
COLLECTING AND STORING PERSONAL INFORMATION
We may collect, store, and use the following kinds of personal information:
Website and Mobile App Usage Data
Information about your device and usage patterns, including IP address, geographical location, browser type and version, operating system, referral source, session duration, page views, and navigation paths.
Registration Data
Details provided during account registration on our website or mobile application, including your name, email address, and phone number.
Subscription Information
Data shared when subscribing to email notifications or newsletters, including your name and email address.
Service Interaction Data
Data shared when subscribing to email notifications or newsletters, including your name and email address.
Communication Data
Content and metadata of communications sent via forms, live chat, or other interaction channels on our platforms.
Mobile App-Specific Information
Access to device features (e.g., camera, contacts, or location) required for functionality. Permissions will be explicitly requested when needed.
Other Information
Any additional personal information you choose to share.
Note: Before disclosing another individual’s personal information, ensure their consent for its disclosure and processing in line with this policy.
USING YOUR PERSONAL INFORMATION
Personal information collected through our website and mobile app may be used for the following purposes:
- Administering our platforms and services.
- Personalizing your experience on our website or app.
- Sending email notifications, reminders, and newsletters.
- Responding to inquiries or complaints.
- Enabling certain app functionalities (e.g., location-based services).
- Publishing user-submitted content with prior permission.
LEGAL BASIS FOR DATA PROCESSING
We process your personal data:
- With your explicit consent or knowledge.
- For legitimate business interests, such as improving services.
- As required or permitted by applicable law.
DISCLOSING PERSONAL INFORMATION
Your personal information may be disclosed to:
- We may disclose your personal information to any of our employees, officers, advisers, agents, insofar as reasonably necessary for the purposes set out in this policy.
- We may disclose your personal information to any member of our group of companies (this means our affiliates and subsidiaries,) insofar as reasonably necessary for the purposes set out in this policy. However, to ensure that your personal data does receive an adequate level of protection we have executed Standard Contractual Clauses with our [Group Company(ies)] to ensure that your personal data is treated by those Group Companies in a way that is consistent with and which respects regional laws on data protection
- We may disclose your personal information for the following purposes:
- To the extent that we are required to do so by law;
- In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
- To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
- To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
- Except as provided in this policy, we will not provide your personal information to third parties.
INTERNATIONAL DATA TRANSFERS
- The information we collect may be stored, processed, and transferred between countries where we operate. This allows us to use your information in accordance with this privacy policy.
- However, to ensure that information does receive an adequate level of protection we have executed Standard Contractual Clauses with our [Group Company(ies)] to ensure that your personal data is treated by those third parties in a way that is consistent with regional laws on data protection
- Information shared on our website/mobile application, including information you submit for publication, may be accessible worldwide via the internet. We cannot control how others use or misuse this information.
You expressly agree to the transfers of personal information described in this Section.
RETAINING PERSONAL INFORMATION
We shall retain your personal data solely for the duration that is reasonably necessary to achieve the purposes for which it was collected, including for compliance with any legal, regulatory, tax, accounting, or reporting obligations. In case of a complaint or if there is a reasonable belief that litigation may arise in connection with our relationship with you, we may retain your personal data for an extended period.
To determine the appropriate retention period for personal data, we consider:
- The volume, nature, and sensitivity of the personal data.
- The potential risk of harm from unauthorized use or disclosure of your personal data.
- The purposes for which we process your personal data and whether these purposes can be achieved through alternative means.
- Applicable legal, regulatory, tax, accounting, and other requirements.
SECURITY OF YOUR PERSONAL INFORMATION
- We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed.
- Access to your personal data is restricted to employees, agents, contractors, and other third parties who demonstrate a legitimate business need for such access. These individuals are obligated to process your personal data exclusively in accordance with our directives and are bound by confidentiality obligations.
- We have instituted procedures to address any suspected breaches of personal data. In accordance with legal requirements, we will promptly inform you and any relevant regulatory bodies in the event of a confirmed breach.
However, data transmission over the Internet or mobile networks is inherently insecure, and we cannot guarantee complete protection.
YOUR RIGHTS
Under UAE’s data protection laws, you have rights regarding your personal data, including:
- Right to know over how we use your personal information
- Access to your personal information and certain other supplementary information that this privacy policy addresses
- Requiring us to correct/erase your personal information concerning you in certain situations
- Objecting to direct marketing
- Objecting to decisions being taken by automated means which produce legal effects concerning you
- Objecting to our continued processing of your personal information in certain situations
In case you need to exercise any of these rights, please reach out to us. We may require specific information to confirm your identity and ensure your right to access your data. This security measure ensures that personal data is not disclosed to unauthorized persons.
We try to respond to all legitimate requests within one month. It could seldom take longer if your request is complicated, or you have made multiple requests. In such scenarios, we will notify you and keep you updated.
THIRD-PARTY SERVICES AND WEBSITES
Our website includes hyperlinks to, and details of, third party websites. We have no control over and are not responsible for, the privacy policies and practices of third parties
COOKIES AND APP TRACKING
Our website uses cookies to enhance user experience. A cookie is a file containing an identifier (a string of letters and numbers) sent by a web server to your web browser and stored by the browser. The identifier is sent back to the server each time your browser requests a page.
- Cookies: Refer to our Cookie Policy.
- Mobile App Tracking: Our mobile application may use tracking technologies to improve your experience. Permissions and data usage are explicitly communicated within the app.
UPDATES TO THIS POLICY
This Privacy Policy may be updated periodically to reflect changes in practices or regulations. Revisions will be posted on our website and app, along with an updated ‘last revised’ date. We encourage users to review this policy regularly to stay informed about how we protect and use your information
HOW TO CONTACT US
Feel free to get in touch with our Marketing Team at the email id [email protected] and our IT Team at the email id [email protected] for any clarification regarding the Website Usage Policy.
