The UAE leads digital transformation, using new technologies to improve government services and enhance experiences for residents and visitors. The Federal Authority for Identity and Citizenship (ICA) manages the population registry and ensures data security. ICP Smart Services, an ICA initiative, provides an easy way for people to access government services online.
With advanced technology and digital platforms, ICP Smart Services make it easier for people to complete various administrative tasks, such as visa applications, residency renewals, and ID card services, from the comfort of their own homes or while on the go.
So, let’s explore what ICP Smart Services are, how they are transforming the way government services are delivered in the UAE, and the benefits they bring to both residents and government agencies.
What are ICP Smart Services in the UAE?
ICP Smart Services is a state-of-the-art online portal developed by the Federal Authority for Identity and Citizenship (ICA). Designed to simplify government processes, it enables individuals, businesses, and visitors to access a wide range of services, including visa applications, Emirates ID renewals, and residency permits—all online. With over 1 million users in the UAE, ICP Smart Services is transforming how people interact with government agencies.
Why Choose ICP Smart Services?
- Convenience: Access services 24/7 from anywhere in the world.
- Speed: Enjoy faster processing times with automated workflows.
- Transparency: Track your application status in real-time.
- Security: Rest assured that your data is protected with advanced encryption.
Services Offered Through ICP Smart Services
ICP Smart Services caters to a diverse audience, including UAE citizens, residents, and visitors. Here’s a breakdown of the services available:
1. For UAE Citizens
- Emirates ID: Apply for new IDs, renew existing ones, and replace lost or damaged IDs.
- Passport Services: Apply for new passports, renew passports, and report lost or stolen passports.
- Family Book Management: Update family information, add or remove dependents, and obtain family book printouts.
- Sponsored Individuals Management: Manage Emirates ID and visa applications for individuals you sponsor in the UAE.
2. For UAE Residents
- Visa Application: Apply for new visas, including tourist visas, work visas, and residence visas.
- Visa Renewal: Renew existing visas before their expiry.
- Emirates ID Application and Renewal: Apply for a new Emirates ID or renew an existing one.
- Change of Status: Apply to change your visa status within the UAE (e.g., from tourist to resident).
3. For GCC Citizens and Residents (GCC—Gulf Cooperation Council)
Sponsored Individuals Management: Manage Emirates IDs for individuals you sponsor in the UAE, who are citizens or residents of other GCC countries.
Benefits of Using ICP Smart Services
ICP Smart Services offers numerous advantages that make it a preferred choice for residents, visitors, and businesses in the UAE. Here are the key benefits:
1. Anytime, Anywhere Access
Apply for services and manage applications 24/7 from the comfort of your home, office, or even while traveling. No more long queues or waiting hours at service centers!
2. Reduced Processing Times
With automated workflows, applications are processed faster. For example, visa renewals that once took days can now be completed in just a few hours.
3. Real-time Tracking
Track the status of your applications and documents in real time. Stay informed about the progress and avoid unnecessary follow-ups.
4. Reduced Paperwork
Minimise the need for physical documents. Submit applications and documents electronically, saving time and reducing the risk of lost paperwork.
5. Cost Savings
Minimising the need for physical documents and in-person visits reduces costs for both the government and the users.
6. Simple Interface
The ICP Smart Services website is designed to be user-friendly and easy to navigate, even for those unfamiliar with the system. The platform also offers support in multiple languages.
7. Secure Platform
The UAE government prioritises data security. You can be confident your personal information is protected when using ICP Smart Services.
Who Has to Register for ICP Smart Services?
1. Residents
- Emiratis (UAE Citizens): UAE nationals need to register to access services related to their identity cards, passports, and other citizenship-related documents.
- Expatriates: Foreign nationals residing in the UAE are required to register for ICP Smart Services to manage their residency permits, visas, and related services.
2. Visitors
- Tourists: Visitors to the UAE, including tourists, can register for ICP Smart Services to apply for e-visas and manage their stay.
- Business Travellers: Individuals visiting the UAE for business purposes need to use ICP Smart Services for their visa applications and related processes.
3. Business Entities
- Companies and Organizations: Businesses operating in the UAE must register to facilitate the visa and residency processes for their employees, ensuring compliance with immigration regulations.
4. Government and Public Sector Employees
- Government Employees: Public sector workers need to register to manage their official documents and related services through the ICP platform.
How to Register for ICP Smart Services?
Registering for ICP Smart Services is quick and easy. Follow these steps to create your account:
1. Visit the ICP Smart Services website.
Open your web browser and go to the official ICP Smart Services website: https://smartservices.icp.gov.ae.
2. Click on “Register”
Look for the “Register” button on the homepage and click on it to begin the process.
3. Enter Personal Information
Provide your full name, date of birth, nationality, and other required personal details. Enter your Emirates ID number if you are a resident or your passport number if you are a visitor.
4. Create a Username and Password
Choose a strong username and password that you’ll use to log in to the ICP Smart Services portal in the future.
5. Verify Your Identity
To complete the identity verification process, you may need to enter a one-time password (OTP) sent to your registered mobile number. Additionally, you will be required to upload scanned copies or clear photos of your ID documents, such as your Emirates ID or passport.
6. Submit Registration
Review all the information you have entered to ensure it is accurate. Click on the “Submit” button to complete your registration.
7. Access Your Account
Once registered, you should be able to log in to the ICP Smart Services portal using your chosen username and password.
How to Use UAE ICP Smart Services
ICP Smart Services is your one-stop platform for accessing a wide range of UAE government services online. Whether you’re applying for a visa, renewing your Emirates ID, or managing residency permits, here’s a step-by-step guide to help you navigate the platform with ease.
1. Access the ICP Smart Services Portal
- Visit the Official Website: Go to the ICP Smart Services website at https://smartservices.icp.gov.ae using any web browser on your computer or mobile device.
- Download the Mobile App: For on-the-go access, download the ICP Smart Services app from the Apple App Store or Google Play Store.
2. Explore Services by Category or Search
- Browse by Category: The homepage features a categorized list of services, such as Emirates ID, Visa, Passport, and Residency. Click on the category that matches your needs.
- Use the Search Bar: If you know the specific service you’re looking for, use the search bar to quickly find it.
3. Review Service Details
Each service page provides comprehensive information, including:
- Eligibility Requirements: Check if you qualify for the service.
- Required Documents: Prepare scanned copies or clear photos of all necessary documents.
- Processing Times: Get an estimate of how long the process will take.
- Associated Fees: View the fees and payment options.
4. Start Your Application
Once you’ve reviewed the details and gathered your documents, you can begin the application process:
- Fill Out the Online Form: Provide accurate information, such as your full name, nationality, and passport details.
- Upload Documents: Attach scanned copies of required documents, such as your passport bio-page, photograph, and any additional files.
- Pay Fees Securely: Use the available online payment methods (credit/debit cards or e-wallets) to complete the transaction.
5. Track Your Application in Real-Time
After submitting your application, use the real-time tracking feature to monitor its status. You’ll receive updates on whether your application is:
- Under Review
- Approved
- Pending Additional Documents
This feature eliminates the need for follow-ups and keeps you informed throughout the process.
How to Apply for Visas on ICP Smart Services
Applying for a visa through ICP Smart Services is a straightforward process. Here’s a step-by-step guide:
1. Visit the ICP Smart Services Portal
Go to the official website at https://smartservices.icp.gov.ae or download the mobile app from the Apple App Store or Google Play Store.
2. Select Visa Services
Once logged in, navigate to the “Visa Services” section from the main menu or dashboard. This section is designed to help you easily find the visa-related services you need.
3. Choose Your Visa Type
Select the specific visa type you’re applying for. Common options include:
- Tourist Visa
- Work Visa
- Residence Visa
Make sure to choose the correct visa category based on your purpose of visit.
4. Check Eligibility (If Available)
The ICP portal may offer an eligibility checker tool. Use this tool to confirm that you meet the requirements for your chosen visa type. This step ensures a smooth application process and reduces the risk of rejection.
5. Fill Out the Application Form
The online form will require details such as:
- Full Name
- Nationality
- Passport Information
- Current Residency Status (if applicable)
Ensure all information is accurate and matches your official documents.
6. Enter Sponsor Details (If required)
For certain visas, such as work visas, you’ll need to provide sponsor details. This includes information about your company sponsor or employer. Double-check the sponsor’s details before submitting.
7. Upload Required Documents
Upload scanned copies or clear photos of the following supporting documents:
- Passport Bio-Page
- Passport-Sized Photograph
- Travel Itinerary
- Any Additional Documents Specified for Your Visa Type
Ensure all documents are clear and meet the specified requirements.
8. Pay the Visa Fees
The system will display the government fees associated with your visa application. Pay these fees securely using the available online payment methods, such as credit/debit cards or e-wallets.
9. Review and Submit Your Application
Before submitting, review all the information you’ve entered, including:
- Personal Details
- Sponsor Information (if applicable)
- Uploaded Documents
Once everything is confirmed, proceed to submit your visa application electronically.
10. Track Your Application Status
After submission, use the real-time tracking feature on the ICP Smart Services portal to monitor the status of your application. You’ll receive updates on whether your application is under review, approved, or requires additional documents.
How to Apply for ICP Golden Visa?
The UAE Golden Visa is a game-changer for investors, entrepreneurs, and talented individuals. Here’s how to apply:
1. Visit the Federal Authority for Identity and Citizenship (ICA) Website
- Go to the official ICA website: https://icp.gov.ae/en/services/golden-visa/.
- This is your starting point for accessing all Golden Visa-related information and services.
2. Access ICP Smart Services
- On the ICA website, navigate to the “Services” section.
- Select “eChannels Residency & Citizenship” to access the ICP Smart Services platform.
- This is where you’ll begin your Golden Visa application process.
3. Check Your Eligibility for the Golden Visa Program
- Before applying, confirm that you meet the eligibility criteria for the Golden Visa.
- The program is open to:
- Investors
- Entrepreneurs
- Individuals with specialized talents (e.g., scientists, doctors, researchers)
- Outstanding students
- Review the specific requirements for your category on the ICA website.
4. Use the Eligibility Checker on ICP Smart Services
- Log in to the ICP Smart Services platform.
- Use the eligibility checker tool to confirm your qualification for the Golden Visa.
- This tool will guide you through a series of questions to determine if you meet the criteria.
5. Initiate the Application Process Through ICP Smart Services
- If you’re eligible, proceed to the application section.
- Fill out the online application form with accurate details, including:
- Personal information (name, nationality, passport details)
- Category of eligibility (e.g., investor, entrepreneur)
- Supporting documents (e.g., proof of investment, academic certificates)
- Upload all required documents in the specified format.
6. Pay the Application Fees
- After submitting your application, you’ll be prompted to pay the applicable fees.
- Use the secure online payment options available on the ICP Smart Services platform.
7. Track Your Application Status
- Once your application is submitted, you can track its status in real-time through the ICP Smart Services portal.
- Look for updates such as “Under Review,” “Approved,” or “Pending Additional Documents.”
8. Receive Your Golden Visa
- If your application is approved, you’ll receive your Golden Visa electronically or through the specified delivery method.
- The Golden Visa is valid for 10 years and offers benefits such as:
- No need for a local sponsor
- Ability to sponsor family members
- 100% business ownership in the UAE
How To Track Your Visa Application in ICP Smart Services
Tracking your visa application through ICP Smart Services is quick and easy. Whether you’re checking the status of a new application or following up on an existing one, here’s a step-by-step guide to help you stay informed.
1. Log In to the ICP Smart Services Portal
- Visit the Official Website: Go to the ICP Smart Services website at https://smartservices.icp.gov.ae.
- Log In: Enter your registered username and password to access your account. If you don’t have an account yet, follow the registration steps outlined in our previous guide.
2. Navigate to the Tracking Section
Once logged in, look for the section dedicated to tracking your applications. This might be labelled:
- “My Services”
- “My Requests”
- “Application Status”
Click on the appropriate option to proceed.
3. Select Visa Applications
Within the tracking section, you’ll find a sub-category specifically for visas or visa applications. Click on this option to view a list of your current and past visa applications.
4. Locate Your Application
The system will display a list of all your visa applications. Use your application reference number to quickly locate the one you want to track.
5. Check Your Application Status
Click on your chosen application to view its current status. Common status updates include:
- Submitted: Your application has been received and is awaiting review.
- Under Review: Your application is being processed by the authorities.
- Approved: Your visa has been approved, and you can proceed with the next steps.
- Rejected: Your application was not approved. Check for details on why and how to reapply.
- Pending Additional Documents: More information or documents are required to process your application.
A Seamless Journey Starts with ICP & Shuraa
ICP Smart Services have revolutionized how residents, visitors, and businesses in the UAE access government services. From visa applications to Emirates ID renewals, the platform offers unmatched convenience and efficiency. But if you’re planning to move to Dubai or start a business, navigating these processes can still feel overwhelming. That’s where Shuraa Business Setup comes in.
As a leading business setup consultancy in the UAE, Shuraa offers end-to-end support, from company registration to visa processing. Let us handle the complexities while you focus on your goals. Contact us today at +971 4 4081900, WhatsApp us at +971 50 7775554, or email [email protected].
*Note: The information in this post is for general guidance only and may change due to updates in government policies or regulations.
