The Ministry of Human Resources and Emiratisation (MOHRE) is the primary governing body overseeing labour laws, employment regulations, and workforce management in the UAE. It ensures that employees are treated fairly and that businesses follow the rules, creating a smooth and transparent job market.
MOHRE enquiry services provide a convenient way for both employees and employers to access essential employment-related information, such as labour contracts, work permits, salary complaints, and company registration status. These services help streamline processes, reduce disputes, and ensure that labour laws are upheld across various industries.
By offering online and offline support, MOHRE helps workers stay informed about their rights and assists businesses in following legal requirements.
But what are the different types of MOHRE enquiry services, how to use them, and why are they beneficial for everyone in the UAE workforce? Let’s understand.
What is MOHRE?
The Ministry of Human Resources and Emiratisation (MOHRE) is the UAE’s official government body responsible for overseeing labour laws, regulating employer-employee relationships, and ensuring a fair and transparent job market. It plays a crucial role in shaping the country’s workforce policies and protecting the rights of both workers and businesses.
Role and Responsibilities of MOHRE
MOHRE is responsible for:
- The Ministry of Human Resources and Emiratisation (MOHRE) is responsible for implementing and enforcing labour laws in the UAE.
- Regulating employment contracts, work permits, and labour rights.
- Ensuring timely wage payments and addressing salary disputes.
- Managing the Wages Protection System (WPS) to ensure fair payments.
- Handling workplace complaints and labour disputes.
- MOHRE is also responsible for promoting Emiratisation programs to increase job opportunities for UAE nationals.
- Additionally, MOHRE supervises occupational health and safety standards in workplaces.
Key Services Provided by MOHRE
MOHRE offers a variety of services to support both employees and employers, including:
1. Labour Contract Services: MOHRE provides a service for checking and verifying labour contracts online.
2. Work Permit Applications: MOHRE is responsible for issuing and tracking work permits.
3. Labour Card Enquiries: MOHRE offers a service for checking the validity and status of labour cards.
4. Salary Complaint Registration: MOHRE allows employees to file and track salary disputes.
6. Company Registration Verification: Ensuring businesses are legally registered and compliant.
7. Absconding Case Enquiries: Helping employees check if they have been reported as absconding.
8. Occupational Health and Safety Regulations: MOHRE ensures that workplaces meet safety standards by enforcing occupational health and safety regulations.
What Are MOHRE Enquiry Services?
MOHRE enquiry services are a set of online and offline tools provided by the MOHRE to help employees and employers access important labour-related information. These services allow users to check their labour contract, work permit status, salary complaints, company registration details, and more, all in a quick and convenient way.
Types of MOHRE Enquiry Services in UAE
a) Labour Contract Enquiry
Employees can verify their labour contracts online to ensure that all details, including salary, job title, and benefits, match what they agreed upon.
Steps to verify contract details:
- Visit the MOHRE website (www.mohre.gov.ae) or download the MOHRE app.
- Navigate to the Labour Contract Services section.
- Enter your passport number, Emirates ID, or labour card number.
- View and download your contract details.
b) Work Permit Enquiry
The MOHRE enquiry service allows employees and employers to check the status of a work permit application and understand any delays or rejections.
How to check work permit status:
- Go to the MOHRE website or app.
- Click on Work Permit Status.
- Enter your application number.
- View the current status of your work permit.
Common reasons for rejection or delay:
- Incomplete or incorrect documentation.
- Employer’s failure to meet legal requirements.
- Blacklisted company or employer violations.
c) Labour Card Enquiry
A labour card is an official identification document for employees working in the UAE. Checking its status ensures that you are legally employed.
Steps to check your labour card status:
- Visit the MOHRE website or app.
- Select Labour Card Information.
- Enter your labour card number or passport details.
- View the validity and status of your labour card.
Why is a valid labour card important?
- It proves legal employment in the UAE.
- A valid labour card is required for salary payments through the Wages Protection System (WPS).
- A valid labour card is necessary for renewing a work permit and visa.
d) Salary Complaint Enquiry
Employees facing salary delays or disputes can file a complaint through MOHRE and track its progress.
How to lodge a salary complaint:
- Call the MOHRE helpline (80060) or visit the website/app.
- Select Salary Complaint Services.
- Provide your Emirates ID, labour card number, and employer details.
- Submit the complaint and receive a reference number.
How to check complaint status:
- Use the MOHRE website/app under the Complaint Status enquiry section.
- Enter your case number to track updates.
e) Company Information Enquiry
The MOHRE enquiry service allows employees and businesses to verify the legal status of a company before hiring or employment.
How to check a company’s registration and compliance status:
- Visit the MOHRE website and go to Company Services.
- Enter the company’s trade license number or name.
- View company details, including its legal status and compliance history.
Why is this important?
- Employees can avoid working for fraudulent companies.
- Employers can verify business partners or subcontractors before engaging in deals.
f) Absconding Case Enquiry
An absconding case is when an employer reports an employee as missing from work without notice. Employees can check their status and resolve any issues.
How to check absconding status:
- Visit the MOHRE website or app.
- Go to Absconding Case enquiry.
- Enter your passport number or labour card details.
- View your case status.
Legal consequences of absconding:
- Travel ban or permanent work ban in the UAE.
- Fines and deportation in severe cases.
- Absconding can result in difficulties securing new employment.
How to resolve an absconding case:
- Contact MOHRE or a legal advisor for guidance.
- Discuss with the employer to withdraw the case if there was a misunderstanding.
- Provide necessary documents to prove legitimate reasons for absence.
How to Access MOHRE Enquiry Services?
You can easily access the Ministry of Human Resources and Emiratisation (MOHRE) enquiry services in the UAE through several convenient channels.
1. MOHRE Official Website
The MOHRE website offers a comprehensive range of enquiry services. Users can access services such as application status checks, company information, and more.
How to Use:
- Visit the MOHRE Enquiry Services page.
- Select the specific service you wish to enquire about.
- Enter the required details, such as your application number or personal information.
- Submit the information to view the status or details of your enquiry.
2. MOHRE Mobile Application
For on-the-go access, MOHRE provides a mobile application compatible with both iOS and Android devices. The app allows users to check application statuses, view labour contracts, and access other services.
How to Use:
- Download the MOHRE app from the Google Play Store or the Apple App Store.
- Install and open the application on your device.
- Navigate to the ‘Services’ section and select ‘Inquiry Services.’
- Choose the specific enquiry service you need and enter the necessary information.
- Submit your enquiry to receive the relevant information.
3. MOHRE Toll-Free Helpline
For direct assistance, MOHRE offers a toll-free helpline where representatives can provide information and support regarding various services.
How to Use:
- Dial 600590000 to connect with an MOHRE customer service representative.
- Provide the necessary details related to your enquiry.
- The representative will assist you with your questions or direct you to the appropriate service.
4. MOHRE Service Centres
For in-person assistance, MOHRE operates service centres across the UAE where individuals can receive support and access various services.
How to Use:
- Locate the nearest MOHRE service centre through the MOHRE website.
- Visit the centre during working hours.
- Speak with a service representative to receive assistance with your enquiries.
Benefits of Using MOHRE Enquiry Services
UAE MOHRE enquiry services provide convenient and reliable access to important labour-related information for both employees and employers in the UAE. Here are the key benefits:
1. Quick and Easy Access to Information
Employees can check work permits, labour contracts, and salary complaints instantly. They can verify company compliance and employee records without hassle. MOHRE services are available online, via mobile app, customer service hotline, and service centres.
2. Increased Transparency in the Labour Market
Employees can verify that their contract details match what they agreed upon. They can also check that their business complies with MOHRE regulations.
3. Faster Resolution of Employment Issues
Employees can efficiently file and track salary complaints. They can also check and resolve absconding cases and work permit issues without delays. The system helps both parties avoid unnecessary legal trouble.
4. Improved Legal Compliance
MOHRE services ensure that businesses follow UAE labour laws regarding employee rights, contracts, and wages. Employers can check company status and avoid penalties for non-compliance. Employees can verify the legitimacy of potential employers before accepting a job.
5. Accessible 24/7 for Added Convenience
The MOHRE website and mobile app allow access anytime, anywhere. The helpline support ensures assistance even outside regular office hours.
Protect Your Rights and Stay Compliant with MOHRE
Staying informed about UAE MOHRE enquiry services is essential for both employees and employers in the UAE. These services help you stay informed, resolve work-related issues quickly, and ensure compliance with UAE labour laws.
Using these services can save you time, prevent misunderstandings, and protect your rights as an employee or business owner. However, if you ever face complex legal or labour-related issues, getting expert guidance can make things easier. At Shuraa Business Setup, we are here to assist you with employment laws, company compliance, and legal support to ensure a smooth and hassle-free experience in the UAE. Reach out to us today, and let’s simplify the process together.
Frequently Asked Questions
1. How can I make an enquiry or lodge a complaint via MOHRE?
You can submit enquiries or complaints through the MOHRE website, mobile app, or by calling the customer service helpline at 600 590000.
2. How do I track my enquiry or complaint status with MOHRE?
You can track your enquiry or complaint status online via the MOHRE website or app using your reference number.
3. How do I contact MOHRE for assistance?
You can contact MOHRE via their toll-free number (600 590000), email ([email protected]), or visit a MOHRE service centre.
4. How can I check my labour card status?
You can check your labour card status through the MOHRE website or app by entering your passport number, Emirates ID, or labour card number.
5. What are the working laws in the UAE?
The UAE Labour Law (Federal Decree-Law No. 33 of 2021) regulates employment, covering:
1. Working Hours: 8 hours/day, 48 hours/week (reduced to 6 hours/day in Ramadan).
2. Overtime: Employers must compensate for extra hours worked.
3. Contracts: Employers can only offer fixed-term contracts, which can last up to 3 years.
4. Wages: Employers must pay wages through the Wage Protection System (WPS).
5. Leaves: 30 days of annual leave, sick leave, maternity/paternity leave, and public holidays.
6. Termination: Employees must give 30-90 days’ notice for termination, depending on the terms of the contract.
7. End-of-Service Benefits: Expats receive gratuity pay based on service years.
8. Employee Rights: Protection against unfair dismissal, discrimination, and workplace harassment.
6. How do I check if I have an absconding case against me?
You can check your absconding status through the MOHRE website or by contacting their customer service.
7. Can MOHRE help verify a company’s legal status?
Yes, employees and job seekers can check company registration and compliance details using MOHRE enquiry services online.
*Note: The information in this post is for general guidance only and may change due to updates in government policies or regulations.
